Four months later, their email was sending malware.**Several months ago, we spoke with a prospective customer about improving their IT security.Their response was simple—and common: “We’re just too busy to deal with security right now.” We explained the risks, offered...
Artificial Intelligence is no longer a technology reserved for companies with big budgets. Today, small businesses can access AI tools that help in several ways. Such as streamlining operations, improving customer experiences, and boosting profits. The rise of...
Customer service is at the heart of any successful business. Customer expectations continue to evolve. Companies must evolve strategies and tools used to meet those expectations. 55% of customers like self-serve customer service over speaking to a...