Business Phone Systems
Call Recording
If you choose to enable our call recording feature, you’ll gain full access to all calls made and received for your business. You have the ability to designate who can review call recordings, specify which calls are eligible for recording on a user basis, and even pause or disable the feature when it’s no longer necessary.
Utilizing call recordings can enhance training and quality control by providing access to all phone conversations within your business.
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Frequent Question about Call Recording
What is the retention period for my call recordings?
After opting in and enabling the feature for your account, your calls are stored in the cloud for a complimentary 30 days. During this period, you have the option to download and locally back up your recordings using the Web Portal.
For how many days can I retrieve call recordings?
Call recordings, once activated, are organized in blocks spanning 30 days, and the initial block is completely free of charge.
Is it possible to temporarily deactivate my call recordings?
Certainly, you have the option to disable call recordings on a per-extension basis instantly, especially if required for compliance. This can be accomplished either through your phone or via our Web Portal.
How can I retrieve my call recordings?
Utilize your web portal, to access and download all call recordings from the last 30 days.
Can I have call recording enabled for specific users and disabled for others?
Certainly. You have the flexibility to enable call recording for specific users and disable it for others as needed.
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